Delivery Info
Cost:
Standard courier delivery to a NZ urban address: $6
Same day CHRISTCHURCH delivery
Order to be placed before 2pm (if ordered after 2pm or on a weekend/public holiday, the gift will be delivered the next working day) . If you are wanting delivery guaranteed on a date in the future in Christchurch please also select same day courier as we will arrange for the same day courier to deliver on that date.
Same day delivery option is only valid for these suburbs:
Addington, Aranui, Avondale, Avonhead, Avonside, Barrington, Beckenham, Belfast, Bexley, Bishopdale, Bottle Lake, Bromley, Broomfield, Bryndwr, Burnside, Burwood, Casebrook, Cracroft, Dallington, Edgeware, Fendalton, Ferrymead, Halswell, Harewood, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Huntsbury, Ilam, Islington, Linwood, Mairehau, Marshland, Merivale, Middleton, New Brighton, North New Brighton, Northcote, Northwood, Opawa,, Papanui, Parklands, Phillipstown, Prestons, Redwood, Riccarton, Richmond, Russley, St Albans, St Martins, Shirley, Sockburn, Somerfield, South New Brighton, Southshore, Spreydon, Strowan, Sydenham, Upper Riccarton, Waimairi Beach, Wainoni, Waltham, Wigram, Woolston, Yaldhurst
***Dispatch and Deliveries are made on weekdays only (Monday-Friday excluding public holidays)***
We will aim to dispatch the gift on the same or following working day (depending on time of day the order is made - if order is placed before 2pm (Mon-Fri - excl public holidays) then the gift will be dispatched the same day)
Time frames once the courier has the package are:
South Island delivery and North Island Overnight delivery: Overnight (working days)
North Island standard courier delivery 1-4 working days
Non urban/Rural Allow an extra 1-2 working days
These are the standard time frames, however, sometimes delivery may be delayed by the courier due to unforeseen circumstances. There will be no refund for delivery fees if the courier delivers outside of their expected time frame.
Tracking number
The tracking number will be provided to the email address of the person ordering the gifts/products when the package is picked up from us.
If the order is for delivery in Christchurch, a tracking number may not be sent as we may hand deliver or use a courier service that doesn't use tracking. We will advise you of when the gift will be dispatched for delivery though.
Can you order more than one gift box in an order?
You can order as many gifts as you like to the same address in the same order.
Please place a separate order for each gift if they are going to different addresses.
If you have a bulk lot of gifts to order, the easiest way is to email the list to us and we'll invoice you (it's much easier for you!)
Other info
We can deliver to PO boxes.
We will do everything we can to make sure your gift arrives on time, we cannot guarantee arrival on a particular date, especially if not enough time has been allowed for the courier.
If you have provided us with an incorrect or incomplete address, the parcel may be returned to us and another shipping fee will need to be paid. If the parcel is left by the courier at the incorrect address (provided by yourself) then unfortunately, we have no way of retrieving this. If the mistake is ours, we will rectify this as soon as possible to ensure the gift arrives at the right place.
Overseas deliveries
We are not currently offering this service due to delivery delays and uncertainty around delivery timeframes.
Cancellations and damages
Once an order has been picked up by the courier, it can't be cancelled as we have no way of retrieving the item back from the courier.
If your parcel arrives damaged this must be reported within 24hrs. All original packaging must also be kept and photos sent to us. This is so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.
