$7 DELIVERY (urban addresses). Same day Christchurch delivery available ($10). Same day dispatch on orders placed before 2pm (Mon-Fri).

Delivery Info

All orders are sent by Courier or Hand delivered if in a close proximity to us. 

 

Cost:

Standard Courier to NZ urban addresses  $7.00
Standard Courier to NZ rural/non-urban addresses $10.00
Overnight delivery to North Island non-rural addresses $15.00
Same day Christchurch delivery (see info below) $10.00

 

Same day CHRISTCHURCH delivery: Order to be placed before 2pm (if ordered after 2pm or on a weekend/public holiday, the gift will be delivered the next working day) . If you are wanting delivery guaranteed on a date in the future for one of the suburbs below, please also select same day courier as we will arrange for the same day courier to take on that date. 

Suburbs included:

Addington, Aranui, Avondale, Avonhead, Avonside, Barrington, Beckenham, Belfast, Bexley, Bishopdale, Bromley, Bryndwr, Burnside, Burwood, Casebrook, Cashmere, Christchurch Central (including the hospital), Cracroft, Dallington, Edgeware, Fendalton, Ferrymead, Harewood, Heathcote, Hei Hei, Hillmorton, Hillsborough, Hoon Hay, Hornby, Hunstbury, Ilam, Islington, Linwood, Mairehau, Marshland, Merivale, Middleton, New Brighton, North Beach, North New Brighton, Northcote, Northwood, Opawa, Papanui, Parklands, Phillipstown, Prebbleton, Queenspark, Redwood, Riccarton, Richmond, Russley, St Martins, Shirley, Sockburn, Somerfield, Spreydon, St Albans, Strowan, Sydenham, Upper Riccarton, Wainoni, Waltham, Westmorland, Wigram, Woolston

Same day Christchurch deliveries are delivered between 10am-5pm (usually early-mid afternoon)

 

***Dispatch and Deliveries are made on weekdays only (Monday-Friday excluding public holidays)***

 

We will aim to dispatch the gift on the same or following working day (depending on time of day the order is made - if order is placed before 2pm (Mon-Fri - excl public holidays) then the gift will be dispatched the same day).

 

Time frames once the courier has the package are: 

South Island 1-2 working days (usually overnight once the courier has the package)
North Island 2-3 working days (usually 2 working days once the courier has the package)
Non urban/Rural  Allow an extra 1-2 working days on top of the North and South Island timeframes above. 

 

 

Note: Mini-gifts often arrive the following working day (generally overnight)

These are the standard time frames, however, sometimes delivery may be delayed by the courier due to unforeseen circumstances. 

Please note, there may be courier delays due to courier staff isolating, however, we are finding most parcels are arriving within the standard timeframes. If your parcel is showing as being 2 days or more past the expected delivery date on the NZ Post tracking, please contact us. 


Tracking number

The tracking number will be provided to the email address of the person ordering the gifts/products when the package is picked up from us. 

If the order is for delivery in Christchurch, this may be hand-delivered and we will advise you of when this will be delivered.

 

Other info

We can deliver to PO boxes.

We can deliver to the Chatham Islands (and overseas) but you must contact us first for the price. 

Note, while we will do everything we can to make sure your gift arrives on time, we cannot guarantee arrival on a particular date, especially if not enough time has been allowed for the courier. 

Once an order has been picked up by the courier, it can't be cancelled as we have no way of retrieving the item back from the courier. 

If you have provided us with an incorrect or incomplete address, the parcel may be returned to us and another shipping fee will need to be paid. If the parcel is left by the courier at the incorrect address (provided by yourself) then unfortunately, we have no way of retrieving this. If the mistake is ours, we will rectify this as soon as possible to ensure the gift arrives at the right place. 

 

Overseas deliveries

This can be done! We do deliveries overseas for customers who request it (via email or phone). Shipping prices vary so much depending on the size of the package, it's weight and where it's going so let us know what you would like to order, the address and then we will find out the cost. If you are happy with the cost then we can add this as a custom order through our website and you would receive a link to pay for the order. Pretty easy really! No hidden charges, you will pay for the shipping fee at cost. 

 

Cancellations and damages

Once an order has been picked up by the courier, it can't be cancelled as we have no way of retrieving the item back from the courier. 

If your parcel arrives damaged this must be reported within 24hrs. All original packaging must also be kept and photos sent to us. This is so we can make a claim on your behalf with the courier and arrange a replacement if the claim is successful.